Right of Withdrawal
1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
2. To comply with the withdrawal deadline, it is sufficient for the buyer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.
3. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day period starts from the date of receipt of the last product.
4. The user who intends to exercise the right of withdrawal from the purchase may use the appropriate form (not mandatory) in the returns section of his account or in the footer of the site, alternatively he may send an email, indicating the order number and the user's name, to:
info@ethosprofumerielauda.com
5. The goods may be returned to one of the Profumeria Lauda Srl sales points, or sent via a specific request to Profumeria Lauda, which will inform the relevant courier, or sent at your expense and with a courier of your choice to:
Via Pasini 1, 36015 Schio (VI)
6. The goods must be returned intact, in the original packaging for products that can be validly excluded from the right of withdrawal pursuant to art. 59 of the Consumer Code, complete in all its parts (see point 8). Without prejudice to the right to verify compliance with the above, Profumeria Lauda will refund the amount of the products subject to withdrawal within a maximum of 14 days.
7. It is clarified that the products must not have been handled, used or worn and must not show signs of wear, dents, abrasions or scratches that could compromise the possibility of being put back on sale and above all for reasons of hygiene and health, as provided for by art. 59 of the Consumer Code.
8. The site will refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary for the refund.